Return & Refund Policy


What is the return process 

You can get in touch with our Customer Service here and include the following details in your enquiry: 

     - Order ID

     - Name of the Item, and

     - Reason for return

The return and exchange policy

- Item must be in its original purchase condition

- Packaging must be unopened, unused, unmarked and not defaced in any manner.

- Items purchased as part of a set or a multi-item pack must be returned as a whole set.

-This return policy does not apply to items, which have been stated as non-exchangeable or non-


- For online orders, shipping costs associated with the return of the product will not be covered by      

   Bloomlab Fragrances (KT0494066-W)

- Your rights under any applicable consumer law are additional to and not affected by Bloomlab

   Fragrances (KT0494066-W)’s return and exchange policy above.

What if my item was missing, incorrect, damaged, or faulty 

We're sorry you received a parcel with damaged, incorrect, or missing items. Let us know by contacting our Customer Service Team so that we can make things better.

Please contact us at or whatsapp +6019-5125922 if you have any questions or doubts.